CE Corner
The extremely popular CE series “A to Z for library support staff" presented by ALA President Julie Todaro will return with additional offerings. Based on input from our graduates and participants from last season as well as other libraries, the series is being revamped and expanded with new content to meet the, orientation, training and education needs of today's and tomorrow library support staff. The new series will begin in September. Each program is suitable for beginners but also contains new and expanded content for those who have taken earlier webinars. Participants who take the three core programs and two electives will receive a special certificate in Library Support Staff Training.

We've also added opportunities for participant interaction to be included in the workshop with pre-activity challenges to the audience to share examples to be used during the webinar. We include your successes in our discussions!

Go to www.txla.org/CE-AZ for a full listing of the webinars, including extended description, listing of handout materials, and challenge area for discussion.

September 20, 2016 | 1:00 pm | MORE of the Big Picture: How Did We GET Here? (CORE)
Join us for the story how public libraries “began"….and answer questions such as “Did we always serve children? What were our first services?"? Why are the answers to these questions important for designing services and making our case today?

October 6, 2016 | 1:00 pm | Dealing With Even More Difficult Situations (CORE)
One of our most requested program content areas is for examples and techniques for handling conflicts and issues at public service desks. Join us for new discussion, extensive design of scripts for advanced customer service training (frontline and behind the scenes) and scripts for consistency and training. Handouts include seminar content (including the PPT) as well as a web links on tips for handling customers and clients from public service desks.

December 8, 2016 | 1:00 pm | Getting Along With Co-Workers (CORE)
One of the most common and well-used tools for identifying and designing policies, processes and techniques for working with others is Julie Todaro's “Reasonable Expectation of Adult Behavior." Webinar content will include templates for creating your library's own “Expectation" document.

January 11, 2017 | 1:00 pm | Keeping Up With Trends
Every library requires that all of their library employees “keep up" with the technology in the library – both hardware and software. But libraries are “changing" and – in fact – they are constantly changing! It is critical that library employees work with their managers to determine WHAT they need to keep up with and how that might happen. This webinar content will offer diverse ways to keep up with their library's changes and their profession so that they can stay current and relevant.

February 16, 2017 | 1:00 pm | NEW! The Role of Support Staff in Community Partnerships
Strategic partnerships with nonprofit, for-profit, and governmental organizations is a hot topic in communities and libraries now, with many opportunities for benefits for programming, collection development, and library instruction. Learn how support staff can help libraries offer better services by connecting to other institutions.

March 30, 2017 | 1:00 pm | The Most Unique Services in Today's Libraries
Although our libraries have similar services for today's constituents, there are a wide variety of very different services – some that meet local needs and some that are just unusual and represent very different ideas for serving constituents! Coupon exchanges, borrowing small pets, pattern giveaways, tool checkout, circulating artwork – are long time, well-used services but libraries are making way for circulating bicycles, WIFI-unit checkouts, self-publishing, business spaces to check out, intermittent access to buses outfitted for showers for the homeless and even more unusual services!

April 4, 2017 | 1:00 pm | Mentoring
What is mentoring? What role does mentoring play in support staff education and training? Does mentoring substitute for orientation and training? Continuing education? Development? How does it differ from shadowing? What mentor programs exist for all levels of library employees?

Specific Dates To Be Announced

May, 2017 | NEW! The Role of Support Staff in Collection Developments
In many libraries, support staff assists in the purchasing and maintenance of all formats of materials. This program discusses the practical processes of selection and purchasing, as well as the reasons why libraries build their collections in certain ways.

June, 2017 | You Can Coordinate Others But Can You Lead Them?
We've learned in our last series how to supervise, coordinate and manage others. And while these are always the most necessary management tools, learning to lead is critical to both leader and follower employee success in libraries. This webinar will articulate the differences among supervising, coordinating, managing and leading and the role that leadership plays in libraries among all levels of employees and library workers.

July, 2017 | Beyond Dewey: Diverse Ways of Organizing Information in Libraries
The vast majority of public libraries use the Dewey Decimal system to organize their materials and information in general. A very few libraries use the academic or more in-depth organization – the Library of Congress system and in many libraries, some materials are organized to meet user needs. What are the differences and what are the other ways that exist for organizing content?

August, 2017 | Beyond Introduction: Designing and Managing Projects
This webinar is designed to illustrate how a project is built, how a timeline is created, what roles and responsibilities for all levels of employees are, how strategies are determined – “live." Handouts include tools for project management as well as templates and links to best practice.

TLACast Newsletter
Volume 35 No. 4 | July 2016
3355 Bee Cave Road, Suite 401 | Austin, Texas 78746-6763
Phone: 512.328.1518 or 800.580.2852 | Email:
tla@txla.org