TLACast Newsletter
Continuing Education
A to Z: Diverse and In-Depth Training for Library Support Staff
This popular library support staff training series continues with monthly webinars taught by Julie Todaro. Registration for each webinar is $25 for TLA members, $45 for non-members. Group rates are available based on library size and you can register an unlimited number of staff for the webinar for a single fee. For more information and to register visit www.txla.org/CE-AZ.

January 17 | 1pm-2pm | AZ: The Big Picture: Crucial Roles for Library Specialists
Explore the roles and responsibilities for library staff (including library assistants, library clerks, etc.) in a 21st century library. The session includes a broad overview of institutions as well as the basic processes, with attention to the key job functions, governing principles and the tenets of professionalism for all library staff, including ethical work practices (confidentiality, privacy, documentation). Handouts include seminar content, recommendations on how to integrate learning and training into support staff orientation, training and development, and additional web content.
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February 21 | 1pm-2pm | AZ: Dealing with Difficult Situations
This program features advanced training in the art of customer service (both frontline and behind the scenes), including types and levels of service, dealing with harassment, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses), and articulated behavioral expectations.
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March 28 | 1pm-2pm | AZ: Keeping Up with Trends
Every library requires that all of their library staff "keep up" with the technology in the library - both hardware and software. But libraries are changing and - in fact - they are rapidly and constantly changing! It is critical that library staff work with their managers to determine WHAT they need to keep up with and how that might happen. This webinar content will offer diverse ways to keep up with library's changes and the library and information profession so that you and your staff can stay current and relevant.
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Connect to Know – Continuing Education
All webinars are recorded; a link to the archived version is sent to everyone who registers. Most webinars carry Continuing Education credit of 1 hour. Registrants who miss a webinar may still earn credit by viewing the recording and taking a short quiz. Register for TLA webinars at www.txla.org/CE.

January 24 | 2pm-3pm | Defining Community Engagement
Presenter: Mary Beth Harrington
Community engagement is a hot topic in the library field now, and also the theme of the 2018 Texas Library Association Conference. A recent TLA survey showed, however, that librarians are unsure of what really constitutes community engagement as opposed to community outreach. Join this free webinar to get a clear definition of this action and what it can mean for the survival of all types of libraries. (free webinar)
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February 27 | 2pm-3pm | Volunteer Management
Presenter: Mary Beth Harrington
Volunteers are the most underutilized resource in nonprofits. In this fast paced, content rich webinar, we will review everything you need to know to have a robust and revenue generating volunteer program. Volunteer managers often attend however executive directors and other staff members are also encouraged to attend since the vitality of your organization's volunteer program really depends on you! ($25 for TLA members; $45 for nonmembers)
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February 28 | 1pm-2pm | Basic Supervision
Presenter: Julie Todaro
Whether you are just starting out as a supervisor in a new job, taking over as manager when your manager retires, moving up in your organization from a non-supervisory to a supervisory role, or supervising a new department or a new function in the library or – as often happens – you are coordinating the activities of other staff (employees, etc.) - you have your work cut out for you. As you supervise the activities of others - whether they are full, part time, hourly employees or volunteers - you realize you are responsible for motivating, identifying, delegating/assigning work responsibilities, designing new work projects, tracking and assessing work product and performance, and providing - by using all appropriate forms of communication - direction and feedback to indicate success and a need for improvement. ($25 for TLA members; $45 for nonmembers; group rates available)
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March 7 | 1pm-2pm | Communication in the Workplace
Presenter: Julie Todaro
The foundation of every discussion of successful management styles or techniques includes recommended (and required) communication styles with techniques for print and oral communication, as well as techniques for in person and distance communication. No matter the management or leadership style, communication activities in both centralized and decentralized environments are enhanced by consistent, standardized policies and practices for communicating up, down and across work groups. What are the top ten tips for communicating in organizations? Tune in and discover - no matter the size of your library - how excellent communication is the underpinning of all activities and is at the heart of the success of you and your library staff. ($25 for TLA members; $45 for nonmembers; group rates available)
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March 14 | 2pm-3pm | Community Engagement in the Real World
Presenter: Mary Beth Harrington
TLA's Community Engagement Task Force identified numerous examples of how libraries are truly becoming partners and stakeholders in their local regions. Join this free program from the task force to learn how all types of libraries are redefining their larger role to enjoy more support and more influence. (free webinar)
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December 2017
Volume. 36 No. 7
3355 Bee Cave Road, Suite 401 | Austin, Texas 78746-6763
Phone: 512.328.1518 or 800.580.2852 | Email: tla@txla.org